Customer Service & Outreach Caller

YellowAdvisor is the online expo, marketplace and review platform for the heavy equipment industry. Equipment brands and dealers use it to show their machines, reach buyers and receive leads. We are looking for a friendly, organised caller to be the voice of YellowAdvisor for the businesses that use it, and for the ones that should.

What you will do

• Call businesses in the heavy equipment industry about their Expo pages, Marketplace listings and subscription plans.

• Answer customer and prospect emails and messages promptly and courteously.

• Book, prepare and give short product demonstrations by phone or screen share.

• Help businesses claim and complete their pages, and pass questions to the right person on the team.

• Record every call, email, outcome and next step accurately in our CRM.

• Use, and help improve, the guides, scripts and answers in our Knowledge Base.

What we are looking for

• Clear, confident spoken and written English. French is a plus.

• Experience in phone-based customer service, inside sales, appointment setting or business outreach.

• Comfort making outbound calls to business owners and managers, and staying positive when the answer is no.

• Careful, organised note-taking, and the habit of following up when you said you would.

• A quiet, private workspace, a reliable computer, a headset and a stable internet connection.

• Knowledge of construction, heavy equipment or dealerships is a plus, but not required: we will teach you the industry.

How it works

• This is an independent contractor role, worked remotely. You agree your weekly hours and working blocks with us in advance.

• You are paid $14 CAD per hour for the time you track in our staff time tool, plus commission on the subscription and advertising sales you close.

• We give you everything you need on the platform: the CRM, calling from the browser, the Knowledge Base and call scripts.

• The first weeks are spent learning the platform and the industry with the team, with a clear plan for your first day and week.

How to apply

Use the form on this page. Tell us about your phone and customer service experience, when you are available, and why this role interests you. We read every application and reply to every applicant.